Author Topic: Sons phone died and lost his game progress (not registered) need help retrieivin  (Read 1172 times)

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  • Peasant
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  • Android username: bman
  • Device: Android phone

My sons phone died and he lost his game.  He was playing but not registered.  I cant find his account info to get his data on another device.

He is my friend in my game and you should be able to look up his info that way.

Can someone help me and what do I need to do?
« Last Edit: March 17, 2017, 10:16:25 am by bman »


  • "George Dubya's Daddy"
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Hi bman :)

This is a reply from the developers, to a similar question, which should help you:

Hey Eli!

We'd absolutely love to help you get back into your account.  :D

Can you please submit a support ticket to the Monster Handlers on our customer support team? They can be reached by submitting a support ticket at the following address:

Please include as much of the following information as you can:
-Your orignial account's level
-Your original account's BBB ID or friend code
-The friend codes of any players you had added to your friends list
-Your Food, Coin, and Diamond amounts
-The BBB ID or friend code of your new account

All of this information is extremely helpful when locating a lost account, once our support team has received your request they should have no issues finding your lost account for you!  :)

Thanks for being a big fan of My Singing Monsters and have a great day!