Author Topic: Changing email address from a deleted email account to a new one.  (Read 955 times)

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dbs120401

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Good Afternoon,

My son has a MSM account bound to an email address that has since been deleted. Is there a way for me to move his account over to a new email address? Please let me know.

Myles

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Re: Changing email address from a deleted email account to a new one.
« Reply #1 on: November 21, 2016, 08:54:01 am »
Hey there!

We'd absolutely love to help him get his account back.  :D

Can you please submit a support ticket to the Monster Handlers on our customer support team? They can be reached by submitting a support ticket at the following address: http://www.mysingingmonsters.com/faq/.

Please include as much of the following information as you can:
-Your orignial account's level
-Your original account's BBB ID or friend code
-The friend codes of any players you had added to your friends list
-Your Food, Coin, and Diamond amounts
-The BBB ID or friend code of your new account

All of this information is extremely helpful when locating a lost account, once our support team has received your request they should have no issues finding your lost account for you!  :)

Thanks for being a big fan of My Singing Monsters and have a great day!
-Myles
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« Last Edit: November 22, 2016, 10:30:53 pm by Ninja12129 »

Ninja12129

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Re: Changing email address from a deleted email account to a new one.
« Reply #2 on: November 22, 2016, 10:31:37 pm »
Fixed the link, for you, Myles ;) and thanks for still responding to players :).

Myles

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Re: Changing email address from a deleted email account to a new one.
« Reply #3 on: November 24, 2016, 01:39:09 pm »
Fixed the link, for you, Myles ;) and thanks for still responding to players :).

Haha, thanks man! Really it seems like the least I can do. If people need help; who am I to be picky about where they get it. :)

-Myles